Help with TV, Broadband or Phone Bills

Mobile phones and broadband are essential for using online services like banking and job applications, but two million households in the UK struggle to afford their internet bill.

Cheaper broadband if you receive benefits

Did you know that if you receive certain benefits, you might be able to get a low-cost plan from your broadband or mobile provider? If you receive Universal Credit, Jobseeker’s Allowance, Pension Credit, or Employment and Support Allowance, take a look at the list of cheap tariffs that you could access on the Ofcom website. Remember, if you are switching packages, check whether there’s a cancellation fee first.Ofcom: Cheaper broadband and phone packages

Free broadband if you’re a jobseeker

If you’re looking for work, you can go to your local Jobcentre and request a voucher to get free broadband from TalkTalk. The voucher allows you to get six months of TalkTalk’s Fibre 35 broadband service with no contract or credit check required. There is no cancellation fee at the end of the six months.

Find your nearest Jobcentre

Struggling to pay your bills?

If you’re struggling to pay your mobile phone bill, there are steps you can take to make it more affordable. It’s important to keep up with your payments if you can. This isn’t just so you don’t lose your connection, but also because it could affect your credit score if you don’t.

If you need help, contact your provider as soon as possible to explain the situation. Many providers have support in place to help you, such as changing your bill date, setting up an affordable repayment plan, moving to a different tariff, or lowering your spending cap.

If you are still worried about paying your bills and need debt advice, you can find free debt advice near you. Check out the MoneyHelper locator for online, telephone, and face-to-face debt advice at no charge.

MoneyHelper: Debt advice locator

Save money by switching packages

If you’re on a mobile phone contract, you might be able to move to a cheaper pay-as-you go tariff or sim-only deal. MoneyHelper have created a guide on how to shop around to find the cheapest phone and broadband packages that work for you.

How to save money on your home phone and broadband

Before you switch packages, make sure to check if you have to pay a fee to end your current contract early. There’s a useful guide on cancelling a phone, TV, internet, or mobile contract on the Citizens Advice website.

Citizens Advice: Guide to cancelling phone, TV, internet or mobile contracts