Citizen Access

From 1 November 2022, most patients aged 16 and over with online accounts (such as through the NHS App or other patient online apps) will automatically be able to view new entries in their clinical record, including details of medications, test results and records of appointments they have had with any clinician entering information to the clinical system.

This is an NHS England programme supported by NHS Digital. The change supports the NHS Long-Term Plan commitments to provide patients with digital access to their health records.

Better access to health information enables patients to become partners in managing their health.

Evidence demonstrates that access to records:

  • increases patients’ feelings of autonomy, understanding of their health and ability to self-care.
  • supports patients to prepare for appointments by acting as a written reminder or record of previous interactions
  • reduces the need for patients to contact general practice to get test results and referral notifications
  • increase data quality within patient record by enabling patients to flag if they think there are inaccuracies in their record
  • positively impacts on clinical indicators such as glycated haemoglobin (HbA1c) in diabetic patients.