Apply for Support with your Energy Bills

Most households in England, Scotland and Wales get a £400 discount on their energy bills automatically. You might not receive the discount automatically if you pay for energy through a landlord, housing manager or site owner, or if you live off the electricity grid.

You may be eligible to apply for the £400 if you don’t receive it automatically and your main home is:

  • a residential park home
  • on a boat on a permanent residential mooring
  • on a permanent Gypsy and Traveller site
  • part of a heat network without an electricity meter
  • in social or private rented accommodation which has a business energy connection or a communal electricity supply
  • off the mains electricity or gas grid
  • in a care home or assisted living facility and you pay for some or all of your care
  • in a separate domestic home within a non-domestic property (such as a farmhouse or a flat above a shop).

Find out more and apply for the Government’s energy bill support online

GOV.UK: Apply for energy bill support

If you can’t apply online, you can call the helpline on 0808 175 3287.

Traditional Prepayment Meters

If you have a traditional prepayment meter, you will automatically get the £400 discount in the form of automatic credit or as six redeemable vouchers sent by text, email, or post.

You will need to redeem the vouchers at a top-up point, for example at your local Post Office or PayPoint shop. The vouchers expire after 90 days, but you can ask for your energy supplier to reissue them if they have expired.

Make sure you redeem your vouchers before 30 June 2023, so you don’t miss out on the energy support. If you know people who pay for their energy in this way, check whether they have redeemed their vouchers.

Please beware of scams. Do not click on links asking you to enter your bank details or your personal information.

Alternative Fuel Payment

You may be eligible for the Government’s Alternative Fuel Payment of £200 to help with your energy bills if both of the following apply:

  • your household is not connected to the mains gas grid
  • you use alternative fuels such as tank or bottled gas, liquid petroleum gas, oil, or wood, as your main form of heating.

This is on top of the £400 from your energy supplier.

You’re eligible for this payment if the main way you heat your home uses:

  • tank or bottled gas
  • liquid petroleum gas (LPG)
  • oil
  • wood
  • solid fuel.

Most homes that are eligible for this payment will get it automatically as a credit on their electricity bills. If your home is in an area which is not connected to the gas or electricity grid, so you do not have a direct contract with a supplier, you may have to apply for it online.

Alternative Fuel Payment